Sympathy Gift Set - Textured Pillar Candles

Christmas Order Dates

November and December are the busiest months of the year for our couriers, and we want to make sure your deliveries arrive at their intended destination in time for Christmas.

Please note that when it comes to sending for Christmas, earlier is better. The table below indicates the latest possible order dates for which our couriers can guarantee (external circumstances aside) that your delivery will reach its intended destination in time for Christmas (24 December).

Pickup from our showroom and local delivery are available until the 20th of December.

Need it urgently?

Contact us for express shipping options for your order, including next day delivery to select locations.

• Fragrance free
• Burn time: 30, 60 & 120 hrs
• Dimensions: 7 x 7/14/21 cm (D x H)
• Colour: Sandstone
• Wax type: Fully refined mineral wax
• Wick: 100% cotton
• Smoke & drip free: our candles are designed to burn evenly all the way down. Keep out of draft.

We offer free shipping on orders of $99 and over. Orders below $99 are sent at a flat rate of $9.95.

Orders will be despatched on the next business day, and are usually delivered within 1-6 business days to most destinations* within Australia. Please note that we cannot guarantee delivery times.

Candles are heavy yet fragile; for your convenience as well as to ensure a safe transit, we use a door-to-door courier service to send your order.

Please note our couriers can't deliver to PO boxes, Parcel Lockers or Parcel Collect, because Australia Post restricts delivery to these locations.

You will receive a despatch confirmation email with tracking details once your order has gone out. If you have any questions about our shipping options or your order, don't hesitate to get in touch.

*Please note shipping times can be up to 11 business days to FNQ, NT, TAS and WA.

Follow the steps below to add a handwritten note to your order. Our candles are sent without invoice or receipt.

1. View my cart
Once you've added your product(s) to your cart, select 'view my cart' before going to checkout.

2. Add note
On the 'cart' page, add your note

3. Checkout
Continue with your checkout.

Getting Started

To get the most out of your Candle Kiosk candle, trim the wick to 6mm & burn it until the wax pool reaches the edge of the candle the first time you light it to maximise the size of the burn pool.

This is because the size of the wax pool during the first burn determines the life of the candle. Subsequent burns won't melt the wax beyond the initial wax pool, so if it didn't melt close enough to the edge of the candle, it could leave a thick, unused mantle ('tunnelling').

Dripping

To avoid dripping, do not expose candles to a draught and do not place them too close together. If dripping occurs, remove the source of the draught, place candles further apart or place the candle on a drip tray

Candle Care

• Trim wick to 6mm before lighting
• Place burning candles 10cm apart
• Avoid drafts to prevent drip & smoke
• Use a heat-proof non-flammable base
• Don’t burn a candle all the way down